Quality & Service
At North Vista Hospital, we believe in constantly improving both the quality
of care we provide and the service we offer. One of the ways we do that
is by measuring ourselves, so we can find out how we're doing compared
to other, similar institutions. In addition, we are advocates and participate
in initiatives to improve the quality and safety of patient care, in collaboration
with leading quality organizations such as the Institute for Healthcare
Improvement (IHI), the Agency for Healthcare Research and Quality (AHRQ),
and National Quality Forum (NQF).
What do we mean by quality?
"Quality" in patient care means something very specific: it refers
to clinical outcomes. So when we talk about improving quality at North
Vista Hospital, what we're really talking about are the things we
do that make a medical difference in the lives of our patients. That can
range from the new treatments, procedures, or medications that you can
find at North Vista Hospital, to making continuous improvements in procedures
and processes so we can always be as safe as possible.
What do we mean by service?
"Service" in hospitals means something different from quality:
it's about all the little things we do to make your experience with
us a good one. That can range from how we communicate with you, to how
quickly we respond to your concerns, to the kinds of amenities you find
in your room.
What can you do?
Patients and their families can play an active role in keeping patients
as safe as possible in the hospital. We encourage you to be an active
participant in your care, if you feel something is wrong, speak up! It’s
our job to keep you safe, but you can play an important role too.
- Please ask questions if you have doubts or concerns, and make sure you
understand the answers.
- Make sure you understand what will happen if you need surgery. Tell the
surgeon, anesthesiologist, and nurses about any allergies, bad reaction
to anesthesia, and any medications you are taking.
- Before you go in for a procedure, ask to make sure the staff have the right
information about you and the procedure you are having done.
- Report anything unusual to your doctor, such as any changes in your condition.
- Please speak up if you feel that something is not as it should be. We want
- When you are in a hospital or visiting someone in a hospital, be sure to
check with the nurse to find out what kinds of precautions should be taken
before getting out of bed.
- Let your nurse or doctor know if you are concerned about falling. When
patients are sick or recovering from an illness, it can be challenging
to know just how much one can safely do. Check with your caregivers for
help if you are unsure.
Do you want to tell us something?
We can't make improvements alone, we need your feedback, whether that
is through patient surveys, letters, emails, or telephone calls. We encourage
you to be involved in resolving issues regarding your own care, treatment
and services. To express concerns, complaints and/or a grievance you can
contact us via mail, e-mail, or telephone.
North Vista Hospital
1409 E. Lake Mead Blvd.
North Las Vegas, NV 89030
Switchboard (702) 649-7711
Speak Up Compliance Line 1-877-350-5827.
Compliance Officer -