At North Vista Hospital, it is our goal to provide safe, effective, high-quality healthcare for our patients.

We encourage patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.

North Vista Hospital is fully accredited by Det Norske Veritas (DNV). DNV evaluates the safety and quality of care provided by healthcare organizations around the world. DNV utilizes the first hospital accreditation program in the United States that integrates the internationally recognized ISO 9001 Quality Management System with the Medicare Conditions of Participation, making it the first and only hospital accreditation program that requires continual quality improvement.

What Our Patients Say
We care very much about how patients feel about their experiences at North Vista Hospital. Our staff tries to make the patient experience as pleasant and comfortable as possible and our patients consistently give us high marks for the way we take care of them. Here are some recent comments from patient satisfaction surveys:

Thanks for giving 101% of your time and effort. Job well done!!!!

Outstanding! This is not a word I use often... but, it is not often I witness or receive the level of service that I recently experienced from your team at NVH.

Without hesitation, I would recommend the team at NVH to be the prototype for other businesses who would like to improve their service levels.

Sometimes it is the many small acts of kindness that create the big picture of caring. NVH has many employees willing to go that extra mile.

Thank you for your patience and for the compassion and care you have provided to our mother and our family. You have an awesome nursing staff!

About Quality Data on the Internet
There is increasingly more public information available about hospitals, doctors and other healthcare providers on the Internet. A number of different agencies evaluate, compare and rate hospitals. These ratings can be a good source of information for healthcare consumers and many of them provide reliable data that can help people make informed decisions about where to seek care.

But, there are some things that should be considered in reviewing these ratings and reports.

Is the information current?
Most data reported on the Internet is historical data. It could be several months old or it could be a few years old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.

What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. Consumers should look for comprehensive evaluations of hospital services that take many factors into consideration.

In some cases, data may represent only a short period of time – some reports only include patients cared for in one calendar quarter, limiting the sample size used in the data.

Some reports include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.

When hospitals are compared using percentages, it is important to know how much data is included in the percentage rating. Data from one hospital may include only a small number of patients with a certain medical condition, while another hospital in the study may treat a much larger number of patients with the same condition. When that happens, percentage ratings can be skewed and misleading.

Who is reporting the data?
There are several reputable agencies evaluating and rating hospitals. Consumers should check the credentials of any group reporting healthcare quality data.

North Vista Hospital voluntarily reports information to the Centers for Medicare and Medicaid Services (CMS) on nearly two-dozen activities related to care for patients receiving specific services. These measures demonstrate how often the hospital provided the recommended care and treatment for patients with a heart attack, heart failure and pneumonia and for patients having surgery.

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