North Vista Hospital’s
employees and our physician partners are committed to excellence
in providing care for you and your family. Our standards of
care follow and support those established by the Joint Commission
on Accreditation of Healthcare Organizations. We promote the
philosophy that each member of our staff has a responsibility
to pursue excellence in the delivery of care and that we are
partners in the healing process.
We will be successful in providing
you the quality of care you expect if we are able to:
| • |
Provide you with a high level of customer
satisfaction |
| • |
Provide a staff that is skilled and compassionate |
| • |
Provide necessary services to our community |
| • |
Partner with the community in promoting a continuum
of care |
| • |
Provide alternatives and assistance with financial arrangements |
| • |
Provide a patient advocate to all our families and patients
for problem resolution |
| • |
Promote the involvement and education
of all patients, families and significant
others from admission to discharge |
North Vista Hospital respects
the individuality and dignity of each patient as reflected
in the Patient’s Rights and Responsibilities. This facility
also encourages the participation of family in all aspects
of patient care through improved communication and education.
If you need help, our Patient
Advocate is just a phone call away. We can assist you with
your questions during your stay, handle any complaints, or
find an interpreter if necessary.
If a patient or family
member has a question regarding our commitment to patient
care, quality of care, or needs to speak to our Patient Advocate,
contact our Department of Risk Management and Quality.
At North Vista Hospital,
it is our goal to provide safe, effective, high-quality healthcare
for every patient.
We encourage our patients to take an active
role in their healthcare, and we believe they should make
informed decisions about the physicians and hospitals they
trust to provide that care.
Today, a number of different agencies report
information about hospital quality on the Internet. These
websites can be a good source of information for healthcare
consumers and many of them provide reliable data that can
help consumers make informed decisions about where to seek
care. But, there are some things that should be considered
in reviewing these Internet reports.
Is the information current?
Most data reported on the Internet is historical data. It
could be years old, or just a matter of months old. If the
data is not recent, it may not accurately reflect the care
being provided by a hospital today.
What is included in the data?
In some cases, data may be about only one hospital service
or even just a small part of the treatment provided for a
certain condition. For example, it is important to educate
heart attack patients who are smokers about the health dangers
associated with smoking, however, that is just one part of
effective treatment for heart disease.
In some cases, data may represent only a
short period of time – for example just one quarter,
or three month’s of hospital care.
Reports may also include only certain types
of patients. For example, if only Medicare patients are included
in a report, the data would not reflect all of the care provided
to a hospital’s patients.
Data may also be reported for a small number
of patients at one hospital, and compared to hospitals that
treat a larger number of patients. This can affect percentage
ratings, which can be misleading.
Who is reporting the data?
There are many reputable reporting agencies, including government
agencies, healthcare data organizations, and hospital associations.
Consumers should check the credentials of any group reporting
healthcare quality data.
 BACK
TO TOP
|
