Patient and Family Engagement
Do you have ideas to help improve our hospital? Become a patient and family
advisor! Patient and family advisors help us by:
- Sharing stories about their hospital experience in training sessions for
nurses, doctors, and other hospital staff.
- Helping to create materials and plans for improving health care quality
and safety for all patients.
- Providing input on how to improve our policies and care practices.
- Giving feedback about their hospital stay.
- Letting us know what went well and what we can do better.
What skills do advisors need?
You do not need any special qualifications to be an advisor. We will provide
any training that you need. Advisors need to:
- Listen and share their opinions respectfully.
- Think about ways to improve health care.
- Work well with others.
Bringing the perspectives of patients and families directly into the planning,
delivery, and evaluation of care is a critical part of improving safety
Patient and family advisors:
- Offer insights that illustrate what we do well and highlight where changes
may be needed
- Help us develop priorities and make improvements based on patient- and
family-identified needs rather than on our own professional assumptions
- Bring a fresh perspective and help us come up with solutions that clinicians
and staff have not yet thought about
- Patient and family advisors are critical allies for quality and safety.
Working with advisors helps build a shared agreement around safety and
quality priorities. This shared agreement fosters partnerships in care,
enhances the care experience, and improves outcomes.
For more information about becoming an advisor, please contact:
Yesenia Arias, Director Customer Service
You can also download these documents:
We are grateful to the patients and families who become advisors. Join us!